Client terms

What these terms cover

Every website, app, system or monthly plan we build or run for you. Your written quote says what is in the job and what it costs; these terms say how we work. If the two disagree, the quote wins.

Paying

Half of the build price when you say go, the other half before the site goes live. The site goes live only when it is paid in full. Prices are in pounds sterling.

Monthly plans (care, the AI assistant, local SEO, email automation, analytics) are billed each month in advance.

Timing

The clock starts when the first half is paid and we have your words, pictures and logins. If we are waiting on you, the date moves by the same amount. If we hear nothing for 30 days we pause the project; after 90 days the first half pays for the work done so far and the project closes, unless we agree otherwise.

Changes

Two rounds of changes are included: you look at the whole site, send one list, we make it; then once more. More rounds, or new pages and features, are quoted before we do them.

Who owns what

Once you have paid in full, the finished site is yours: its design, its words, the pictures and films we made for it, and your domain. The engine underneath it (our shared code library) stays ours; you get a permanent licence to use it for your site, including if you leave us.

You promise that what you give us (text, logos, photos) is yours to use. Pictures and films made with AI tools are licensed to you as far as those tools allow; in some countries no one can own copyright in them. Fonts and code libraries keep their own open licences.

We may show your site in our portfolio unless you tell us not to.

Hosting and monthly plans

We host the site on our Vercel account while you are on a care plan. A monthly plan runs month to month: either side can end it with 30 days' notice. When it ends we hand you the code and help move the site and the domain wherever you want, at no extra charge. A domain we manage is registered in your name; ask at any time and we hand it over.

Usage by third-party services beyond what your plan includes (for example a very busy AI assistant) is passed on at cost, and we tell you before it happens.

Responsibility

We build carefully and fix our own mistakes free of charge. Beyond that, our liability is limited to what you paid us in the last 12 months, except where the law does not allow a limit. We are not responsible for losses caused by third-party services (hosting, WhatsApp, AI providers) going down.